The major change in the system is when there is a problem with incoming calls at the Flagler County Emergency Operations Center (the location of the dispatch center), the calls can be properly and efficiently rerouted. Dispatchers can then answer calls from their E-911 consoles at the Emergency Operations Center, while the calls are actually being routed from the second dispatch center in the Sheriff’s Office.
“ The new system assures us of increased reliability of the system and makes it flexible when we have an increased call load during emergencies.”
~ County Administrator Craig Coffey
Under the old system, dispatchers would have had to leave the Emergency Operations Center and drive to the backup dispatch center at the Sheriff’s Office if there was a problem. The new system, paid for by grants from the State E-911 Board and fees, also allows the two sites to be used simultaneously when needed.
