Anyway, as consumers, paying for things in all honesty has always been a hassle. Standing in lines that move slowly and getting fidgety while you watch the person at the register fumbling through what appears to be their entire life in a bag to find their credit card or coupon. Having to write checks to the repair man who then has to go back and process the check. The world of wireless, mobile devices, and systems is beginning to break down these barriers creating new opportunities and improving service levels. There are some really great things happening on mobile pay services both in stores and mobile businesses.
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In the retail world, in-store mobile ringing processes are emerging and being experimented across many sectors. Stores have experimented using existing scanning equipment to scan orders, provide a card or slip to the customer, and the customer simply presents the slip/card to the cashier and pays. Some stores are even experimenting with custom in-house apps for mobile devices (i.e. iPod Touches connected to credit card readers) to ring certain purchases which then connects and processes the information through internal networks. All of which speeds the processes of finalizing the customer's purchase decisions improving the level of service and freeing up resources to improve the customer experience throughout the store. It will definitely be interesting to see the register lines of the future.
If you are already using mobile payment systems, what have your experiences been? Has it truly improved service levels and improved your efficiencies? Were their barriers to startup and training? What has been the customer reaction in terms of acceptance or objections?